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Managing Complaints: How Software Can Help Your Service Team

A complaint is defined as an expression of dissatisfaction made to an organisation. This could be related to an organisations products, services, or even the customer service itself. Customers make...

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The Different Uses of Case Management Software

When it comes to case management software then we typically associate it with solicitors, law firms and legal departments who are looking to manage their, usually large, case load electronically and...

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